Appointments

From 3rd January 2017, we will be changing our appointment system to Same Day Access for GP Appoinments, please see home page for further details and Patient Leaflet.

Consultations are by appointment only. Contact the surgery by telephone on 01670 511393 or in person between 8am and 6pm. Urgent appointments will always be accommodated on the same day but not necessarily with a particular doctor.

Please see link for GP Rotas advising of availability:  GP Availability

Book Appointments Online

Using Systm Online you can book a telephone consultation and request repeat prescriptions online. You will need to register for a special access number and password and you must be 18 years old. To register visit the surgery reception and complete the necessary paperwork. You will need to bring with you 2 pieces of identification one showing your registered address and one showing a recent picture of yourself.

When you are registered the online system can be accessed from the home page of our website by clicking the Systm Online Button on the righthand side of the home page.

You will need:

  • Practice ID Number
  • Access ID Number
  • Password

Chaperone

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e a trained member of staff. Wherever possible we would ask you to make this request at the time of booking an appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request .However occasionally it may be necessary to reschedule your appointment. Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

Home Visits

For people physically unable to attend the surgery home visits should be requested, if at all possible, before 10.00am.  After this time urgent home visits will be assessed by the on call doctor. Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if it is at all possible

Telephone Advice

If you would like to speak to a Doctor and he/she is not available please leave your telephone number and your call will be returned.

Repeat Prescribing

We have a computerised system for our prescriptions. If your doctor has authorised a repeat prescription you will be able to use the counterfoil of your previous prescription to order further supplies or you may telephone the surgery to make such a request. However, we do ask for at least 48 hours notice excluding the weekend. You may also request repeat prescriptions using the Online System, as mentioned above in book appointments online.

Emergencies

For urgent requests a doctor can be contacted throughout the day by ringing the surgery number – 01670 511393.

What to do when the GP practice is closed:
– If it’s a life-threatening emergency call 999
– If you need medical help but it’s not an emergency call 111

During normal practice opening hours, the practice remains your first point of contact
for all routine requests.

Test Results

Please telephone for results in the afternoon when the receptionist can give more time to your request and when our telephone lines are less busy.

Disabled Access

The surgery provides disabled car parking, easy access through wide automatic doors and a lift to the surgery.