Out of Area Registrations

New arrangements introduced from January 2015 give people greater choice when choosing a GP practice. Patients may approach any GP practice, even if they live outside the practice area, to see if they will be accepted on to the patient list.

The new arrangements (which are voluntary for GP practices) mean GP practices now have the option to register patients who live outside the practice area but without any obligation to provide home visits.

If accepted, you will attend the practice and receive the full range of services provided as normal at the surgery. If you have an urgent care need and the surgery cannot help you at home we may ask you to call NHS 111 and they will put you in touch with a local service (this may be a face to face appointment with a local healthcare professional or a home visit where necessary).

We may decide that it is not in your best interests or practical for you to be registered in this way. In these circumstances we will advise you to seek to register (or remain registered) with a more local practice. If accepted but your health needs change, we may review your registration to see if it would be more appropriate for you to be registered with a GP practice closer to your home.

Please enquire at reception for more details.

 

Prescribing Incident

The practice has recently been advised of an incident whereby a person claiming to be working for GP surgeries in Morpeth was telephoning patients advising they were carrying out a survey.  This person enquired about the patients medical conditions and then went on to say they could prescribe a high strength cod liver oil tablet at the cost of 29.99.
Can the practice assure patients that we do not share your medical records or prescribing details with 3rd parties and would never ask anyone to contact patients on behalf of the practice.  Although this is alarming, we believe such incidents are generally rare.  We would however like to encourage patients that if they do get any such calls, to advise the practice and we will report to NHS Counter Fraud.

Improvements to our Online service

We would like to encourage all our patients to use our online service.

In the past it has been possible to order repeat mediciation and also to book certain appointments by using our on line service which is available via this website.

However we now have enabled our system to show you your specific  summary care record . If you would like to know more about this facility then please ask at the surgery next time you call in and we will give you the necessary forms to enable you to use this service.

Greystoke Patient Participation Group

The Greystoke Patient Participation Group is a group of volunteer patients who meet 6 times per year  providing an opportunity for general comment on the day to day running of the practice from the patients point of view. In particular, it seeks to:

  • Ensure that services provided are responsive to patients needs.
  • Carry out surveys and provide information on topics relevant to the effective management of the practice.
  • Raise public awareness of the services and facilities available.
  • Support the practice in its dealings with other organisations. 

In 2014, the group organised a successful healthcare event, raised a number of issues with practice management, organised the 2015 Patient Survey and had several productive meetings with other local organisations. We are currently lobbying Northumberland County Council to improve the safety of the vehicular access to the health centre.

We are always interested in talking to people who feel they have something to contribute to the PPG. We want to involve all age groups within our surgery population and are particularly keen to encourage younger members to join our group. 

If you would like to know more about the work of the PPG, please contact Jonathan Bradley ( practice manager ) at the surgery ( 01670 511393 ) or John Walton ( PPG Chairman ) ( 01670 512087 ) . 

The group will hold its annual general meeting on 09 March 2015, 06:30 pm at the surgery. Anyone interested is welcome to attend.

 

Registrar Changes for February 2015

 

At the start of February 2015  we have said goodbye to Dr Rachel Jones and Dr Zeenat Rahman who have moved onto the next stage of their training. We wish them well in their careers and thank them for all their contributions.

We welcome our new registrar Dr Fiona Malcolm who is now with us until August 2015  who will joining Dr Graeme Denman who is staying here until August 2015

Patient Feedback using the Friends and Family Test

From the 1st December 2014 all GP surgeries have joined the NHS England Friends and Family test. This asks if you would recommend theservice that we provide to your friends and family. Questionnaires are available in surgery and there is a box for collecting responses on the surgery reception desk.

We would be grateful if you would fill in one of these very short questionaires when you are in surgery or please feel free to use the on line service either via our website click here

or go straight to our entry on NHS choices click here

You will be invited to respond to the question by choosing one of 5 stars, ranging from 1 star = “extremely unlikely” to 5 stars = “extremely likely”. You will also have the opportunity to explain why you have given your answer. These answers are very useful for us to identify where we need toimprove or praise those who have done well so please answer the follow-up questions if you have time. Your responses are also used by CQC when they inspect us.