Patient Feedback using the Friends and Family Test

From the 1st December 2014 all GP surgeries have joined the NHS England Friends and Family test. This asks if you would recommend theservice that we provide to your friends and family. Questionnaires are available in surgery and there is a box for collecting responses on the surgery reception desk.

We would be grateful if you would fill in one of these very short questionaires when you are in surgery or please feel free to use the on line service either via our website click here

or go straight to our entry on NHS choices click here

You will be invited to respond to the question by choosing one of 5 stars, ranging from 1 star = “extremely unlikely” to 5 stars = “extremely likely”. You will also have the opportunity to explain why you have given your answer. These answers are very useful for us to identify where we need toimprove or praise those who have done well so please answer the follow-up questions if you have time. Your responses are also used by CQC when they inspect us.

 

Plan to meet GMS / PMS 2014-15 Contractual Requirement for Patient online Service

Greystoke Surgery currently offers patients’ facilities to book, view, amend, cancel and print appointments online.

 Greystoke Surgery currently offers the facility for all patients to order online, view and print a list of their repeat prescriptions or medicines and appliances.

Greystoke Surgery plans to offer patients facilities to view on line, export or print any summary information from their record, relating to medications, allergies, adverse reactions from 31st March 2015, subject to the availability of NHS GP systems and software. 

We will publicise and promote our online services to our practice patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group by 31st March 2015

 

Drs Ridley, Elphick, Thompson, Glennie and Kurian

A Message for all our students who may be going away to college this Autumn

You may be moving way from Morpeth soon to study or to work and at Greystoke Surgery we felt it may help to explain to you how you can see a GP whilst you are away. There are two options:

 You can stay registered at Greystoke Surgery and while you are away, you can see a local GP there on a temporary basis if you need to. The advantages of this way are that we can keep your records and when you are home you are able to see doctors who know you well. If you have very few ill health problems this can be a very efficient way. We have also found that when someone young becomes very poorly, they often return home to their parents to be looked after and it can be helpful to have access to your notes at such times.

 The second option is to register with a doctor in the place you are going to. You may well be told this is what you HAVE to do, which is not actually the case. If you choose to register with a new doctor your records will be transferred there and if you need to be seen by a doctor when back in Morpeth, it would then be on a temporary basis here. This option is best for those people who have significant health needs and are likely to need to see a GP on a regular basis while they are away.

 If you would like to discuss this further with us at Greystoke, please feel free to ring our practice manager. 

May we wish you all the very best in your chosen venture.

New registrars at Greystoke

 

At the start of August we had three new registrars join the team they are :

 Doctors Graeme Denman , Rachel Jones and Zeenat Rahaman

 they will be with us for between 6 months and 1 year and will be seeing patients from the start of September.  We welcome them to our team and hope they enjoy their stay with us . To read more about them please down load a copy of the latest Greystoke Gazette