Online Access to Your Medical Records

If you wish to, you can request access to view your medical records online through the Patient Access online service. If agreed, we will allow access to view all the clinically-coded information in your record from 1st January 2015, such as problems, consultations, medication, test results, immunisations and allergies.

How to apply for online access to your medical records

In order to view your medical records online, you will need a Patient Access account. You can register for a Patient Access account by contacting Reception.

For security reasons you will not have access to view your medical records straight away. Instead, you will need to request that this service is activated. We are required to verify your identity to do this, so please bring some photo identification with you.

If you already have a Patient Access account but do not currently have online access to your medical records, you can request this service online, or by contacting Reception. Your GP will need to grant permission to view your clinical record and once you have permission, you can view your medical record by logging into your account and clicking on View your medical record.

Please read the full article here:  Online Access to Your Medical Records

GP Staffing News

Dear Patients and Colleagues

Can we take this opportunity to update you re staffing here at Greystoke.

Dr Hannah Marshall has now started her maternity leave and will return next March 2018. We are very lucky to have secured Dr David Brown and Dr Karen Hutchinson (both very experienced former GP Partners at other practices) to cover maternity leave.

Dr Graeme Denman (former GP Registrar at Greystoke) is starting with us early August and we are looking forward to welcoming him back.

Dr Matt Kurian is unfortunately off poorly at the moment with a back problem. We are working hard to cover his commitments to the practice and are extremely grateful for your patience during this time. We wish Dr Kurian a speedy recovery and hope to see him back at his desk very soon!

You will be aware that there is a national shortage of GPs and Northumberland is no different but we are trying hard to make sure there are no gaps in our service.

We are pleased that we have been able to secure the services of these excellent practitioners but these changes may unfortunately have a disruptive effect on the service we offer and we ask for your patience and understanding over the coming months.

Best wishes
The Partners at Greystoke Surgery

SMS Text Service

The practice has recently introduced a Text Messaging Service. If you would like to sign up to use this service, please contact reception or click on link to print consent form and hand it in at reception. It is vital that you keep your mobile number up to date on our system.

Useful information can be shared via text eg.
• Reminders of forthcoming appointments
• Requests for patients to make an appointment for example: immunisations, routine reviews, blood test
• Notifications of ‘missed’ appointments (DNA’s)
• Notifications of ‘normal’ test results

Texting Consent Form Website

New Appointment System

From the 3rd January 2017 we will be introducing a new ‘Same Day Access’ appointment system for GP appointments only.

This is how it works:

1. Call us on the main surgery number 01670 511393 and ask to make an appointment with the doctor.

2. The receptionist will ask you for your name and the most appropriate telephone number to contact you on. If you need to speak to the doctor urgently, because it is an emergency, tell the receptionist straight away.

3. The receptionist will ask you to say generally what your health problem is. You don’t have to tell the receptionist if you don’t want to, but if you can, it helps the doctor to decide who needs their help first.

4. If you think you may need a home visit, please say so when you speak to the receptionist. A home visit request should be made before 11.00 am. If the doctor thinks you need to be seen at home, they will arrange this when you speak to them during a telephone consultation.

5. If you want to talk to a specific doctor please tell the receptionist, wherever possible they will arrange this. (Please bear in mind not all doctors work every day).

6. When you call the surgery your call may go straight through to the doctor if they are free, or you will be added to the doctors list for a call back.

7. The doctor will call you back as soon as they can. If you want us to call you back between certain times then please tell the receptionist and wherever possible we will arrange that.

8. You can talk to the doctor about your health problem in the same way that you would if you were in the consulting room. If the doctor thinks you need to come into the surgery to be seen, or if you would still like to come in, he or she will make an appointment for you.

 

Please clink on link below for more information / FAQs

new-appt-system

Please see link for GP Rotas advising of availability: Rotas for Website v3

Catchment Area

If you would like to check if you are within our catchment area, please click on link below and insert your post code.

Catchment Area

If you are outside of our boundary, you can still be considered for Out of Area Registration – please contact reception for more advice.  Many thanks

 

Suspicious Callers

The practice has recently been advised of an incident whereby a person claiming to be working for Morpeth Health Centre was telephoning patients and then trying to sell rosehip seed extract and tries to gain patients bank details.

This has been reported to the Police and NHS Protect (Counter Fraud) but we would encourage patients to be on their guard.

Can the practice assure patients that we do not share your medical records or prescribing details with 3rd parties and would never ask anyone to contact patients on behalf of the practice. We would however like to encourage patients that if they do receive any such calls, to advise the practice and we will report to NHS Protect and the Police.

Repeat Dispensing

As a Practice we have decided to introduce a new system for repeat prescriptions and Long Term Condition appointments which, we believe, will be more efficient and reduce the number of telephone calls you have to make.

Repeat Dispensing is a new way of getting your medicines without having to ask the doctor for a prescription each time. Your doctor will supply several prescription forms that will be kept at your usual pharmacy. With these prescriptions, you can collect your medicines from the pharmacy at regular Intervals for up to 12 months. Your doctor will decide how often you should collect your prescription and how long it will last for.

Your doctor will make sure it is safe for you to get your medicines in this new way. Not all medicines can be supplied on a repeatable prescription. It is only suitable for patients whose medical condition is described as “stable” by their doctor. Any medication which is not taken on a daily basis and used as required e.g. painkillers will still need to be ordered by telephoning the prescription line.

If you have any questions or concerns or would like more information regarding this, please speak to your pharmacist or telephone the surgery and ask to speak to a member of the medicines management team.

 

Named GP for All Patients

Named GP for all Patients
From 1 April 2015, practices are required to allocate a named, accountable GP to all patients.
All patients at Greystoke Surgery have now been allocated a named GP. This will have no impact on appointments at the surgery as patients can still see the GP of their choice.
If you would like details of who your allocated GP is, then please ask a member of our reception team.

Out of Area Registrations

New arrangements introduced from January 2015 give people greater choice when choosing a GP practice. Patients may approach any GP practice, even if they live outside the practice area, to see if they will be accepted on to the patient list.

The new arrangements (which are voluntary for GP practices) mean GP practices now have the option to register patients who live outside the practice area but without any obligation to provide home visits.

If accepted, you will attend the practice and receive the full range of services provided as normal at the surgery. If you have an urgent care need and the surgery cannot help you at home we may ask you to call NHS 111 and they will put you in touch with a local service (this may be a face to face appointment with a local healthcare professional or a home visit where necessary).

We may decide that it is not in your best interests or practical for you to be registered in this way. In these circumstances we will advise you to seek to register (or remain registered) with a more local practice. If accepted but your health needs change, we may review your registration to see if it would be more appropriate for you to be registered with a GP practice closer to your home.

If you are completely new to the practice, you will require an appointment with a Partner to assess suitability.

Please enquire at reception for more details.

 

Prescribing Incident

The practice has recently been advised of an incident whereby a person claiming to be working for GP surgeries in Morpeth was telephoning patients advising they were carrying out a survey.  This person enquired about the patients medical conditions and then went on to say they could prescribe a high strength cod liver oil tablet at the cost of 29.99.
Can the practice assure patients that we do not share your medical records or prescribing details with 3rd parties and would never ask anyone to contact patients on behalf of the practice.  Although this is alarming, we believe such incidents are generally rare.  We would however like to encourage patients that if they do get any such calls, to advise the practice and we will report to NHS Counter Fraud.