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Greystoke Vision Statement

Our primary healthcare team aims to provide our patients with comprehensive and high quality medical services making effective use of both clinical and financial resources.

Treat all patients equally with dignity and respect.

Respect patient choice helping patients to make the right treatment decisions for themselves by sharing options clearly and comprehensively.

Out of Area Registrations

New arrangements introduced from January 2015 give people greater choice when choosing a GP practice. Patients may approach any GP practice, even if they live outside the practice area, to see if they will be accepted on to the patient list.

The new arrangements (which are voluntary for GP practices) mean GP practices now have the option to register patients who live outside the practice area but without any obligation to provide home visits.

If accepted, you will attend the practice and receive the full range of services provided as normal at the surgery. If you have an urgent care need and the surgery cannot help you at home we may ask you to call NHS 111 and they will put you in touch with a local service (this may be a face to face appointment with a local healthcare professional or a home visit where necessary).

We may decide that it is not in your best interests or practical for you to be registered in this way. In these circumstances we will advise you to seek to register (or remain registered) with a more local practice. If accepted but your health needs change, we may review your registration to see if it would be more appropriate for you to be registered with a GP practice closer to your home.

If you are completely new to the practice, you will require an appointment with a Partner to assess suitability.

Please enquire at reception for more details.

 

Prescribing Incident

The practice has recently been advised of an incident whereby a person claiming to be working for GP surgeries in Morpeth was telephoning patients advising they were carrying out a survey.  This person enquired about the patients medical conditions and then went on to say they could prescribe a high strength cod liver oil tablet at the cost of 29.99.
Can the practice assure patients that we do not share your medical records or prescribing details with 3rd parties and would never ask anyone to contact patients on behalf of the practice.  Although this is alarming, we believe such incidents are generally rare.  We would however like to encourage patients that if they do get any such calls, to advise the practice and we will report to NHS Counter Fraud.

Improvements to our Online service

We would like to encourage all our patients to use our online service.

In the past it has been possible to order repeat mediciation and also to book certain appointments by using our on line service which is available via this website.

However we now have enabled our system to show you your specific  summary care record . If you would like to know more about this facility then please ask at the surgery next time you call in and we will give you the necessary forms to enable you to use this service.

Registrar Changes for February 2015

 

At the start of February 2015  we have said goodbye to Dr Rachel Jones and Dr Zeenat Rahman who have moved onto the next stage of their training. We wish them well in their careers and thank them for all their contributions.

We welcome our new registrar Dr Fiona Malcolm who is now with us until August 2015  who will joining Dr Graeme Denman who is staying here until August 2015

Patient Feedback using the Friends and Family Test

From the 1st December 2014 all GP surgeries have joined the NHS England Friends and Family test. This asks if you would recommend theservice that we provide to your friends and family. Questionnaires are available in surgery and there is a box for collecting responses on the surgery reception desk.

We would be grateful if you would fill in one of these very short questionaires when you are in surgery or please feel free to use the on line service either via our website click here

or go straight to our entry on NHS choices click here

You will be invited to respond to the question by choosing one of 5 stars, ranging from 1 star = “extremely unlikely” to 5 stars = “extremely likely”. You will also have the opportunity to explain why you have given your answer. These answers are very useful for us to identify where we need toimprove or praise those who have done well so please answer the follow-up questions if you have time. Your responses are also used by CQC when they inspect us.

 

Plan to meet GMS / PMS 2014-15 Contractual Requirement for Patient online Service

Greystoke Surgery currently offers patients’ facilities to book, view, amend, cancel and print appointments online.

 Greystoke Surgery currently offers the facility for all patients to order online, view and print a list of their repeat prescriptions or medicines and appliances.

Greystoke Surgery plans to offer patients facilities to view on line, export or print any summary information from their record, relating to medications, allergies, adverse reactions from 31st March 2015, subject to the availability of NHS GP systems and software. 

We will publicise and promote our online services to our practice patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group by 31st March 2015

 

Drs Ridley, Elphick, Thompson, Glennie and Kurian

A Message for all our students who may be going away to college this Autumn

You may be moving way from Morpeth soon to study or to work and at Greystoke Surgery we felt it may help to explain to you how you can see a GP whilst you are away. There are two options:

 You can stay registered at Greystoke Surgery and while you are away, you can see a local GP there on a temporary basis if you need to. The advantages of this way are that we can keep your records and when you are home you are able to see doctors who know you well. If you have very few ill health problems this can be a very efficient way. We have also found that when someone young becomes very poorly, they often return home to their parents to be looked after and it can be helpful to have access to your notes at such times.

 The second option is to register with a doctor in the place you are going to. You may well be told this is what you HAVE to do, which is not actually the case. If you choose to register with a new doctor your records will be transferred there and if you need to be seen by a doctor when back in Morpeth, it would then be on a temporary basis here. This option is best for those people who have significant health needs and are likely to need to see a GP on a regular basis while they are away.

 If you would like to discuss this further with us at Greystoke, please feel free to ring our practice manager. 

May we wish you all the very best in your chosen venture.