From the 3rd January 2017 we will be introducing a new ‘Same Day Access’ appointment system for GP appointments only.
This is how it works:
1. Call us on the main surgery number 01670 511393 and ask to make an appointment with the doctor.
2. The receptionist will ask you for your name and the most appropriate telephone number to contact you on. If you need to speak to the doctor urgently, because it is an emergency, tell the receptionist straight away.
3. The receptionist will ask you to say generally what your health problem is. You don’t have to tell the receptionist if you don’t want to, but if you can, it helps the doctor to decide who needs their help first.
4. If you think you may need a home visit, please say so when you speak to the receptionist. A home visit request should be made before 11.00 am. If the doctor thinks you need to be seen at home, they will arrange this when you speak to them during a telephone consultation.
5. If you want to talk to a specific doctor please tell the receptionist, wherever possible they will arrange this. (Please bear in mind not all doctors work every day).
6. When you call the surgery your call may go straight through to the doctor if they are free, or you will be added to the doctors list for a call back.
7. The doctor will call you back as soon as they can. If you want us to call you back between certain times then please tell the receptionist and wherever possible we will arrange that.
8. You can talk to the doctor about your health problem in the same way that you would if you were in the consulting room. If the doctor thinks you need to come into the surgery to be seen, or if you would still like to come in, he or she will make an appointment for you.
Please clink on link below for more information / FAQs
If you would like to check if you are within our catchment area, please click on link below and insert your post code.
If you are outside of our boundary, you can still be considered for Out of Area Registration – please contact reception for more advice. Many thanks
The practice has recently been advised of an incident whereby a person claiming to be working for Morpeth Health Centre was telephoning patients and then trying to sell rosehip seed extract and tries to gain patients bank details.
This has been reported to the Police and NHS Protect (Counter Fraud) but we would encourage patients to be on their guard.
Can the practice assure patients that we do not share your medical records or prescribing details with 3rd parties and would never ask anyone to contact patients on behalf of the practice. We would however like to encourage patients that if they do receive any such calls, to advise the practice and we will report to NHS Protect and the Police.
As a Practice we have decided to introduce a new system for repeat prescriptions and Long Term Condition appointments which, we believe, will be more efficient and reduce the number of telephone calls you have to make.
Repeat Dispensing is a new way of getting your medicines without having to ask the doctor for a prescription each time. Your doctor will supply several prescription forms that will be kept at your usual pharmacy. With these prescriptions, you can collect your medicines from the pharmacy at regular Intervals for up to 12 months. Your doctor will decide how often you should collect your prescription and how long it will last for.
Your doctor will make sure it is safe for you to get your medicines in this new way. Not all medicines can be supplied on a repeatable prescription. It is only suitable for patients whose medical condition is described as “stable” by their doctor. Any medication which is not taken on a daily basis and used as required e.g. painkillers will still need to be ordered by telephoning the prescription line.
If you have any questions or concerns or would like more information regarding this, please speak to your pharmacist or telephone the surgery and ask to speak to a member of the medicines management team.
Named GP for all Patients
From 1 April 2015, practices are required to allocate a named, accountable GP to all patients.
All patients at Greystoke Surgery have now been allocated a named GP. This will have no impact on appointments at the surgery as patients can still see the GP of their choice.
If you would like details of who your allocated GP is, then please ask a member of our reception team.
New arrangements introduced from January 2015 give people greater choice when choosing a GP practice. Patients may approach any GP practice, even if they live outside the practice area, to see if they will be accepted on to the patient list.
The new arrangements (which are voluntary for GP practices) mean GP practices now have the option to register patients who live outside the practice area but without any obligation to provide home visits.
If accepted, you will attend the practice and receive the full range of services provided as normal at the surgery. If you have an urgent care need and the surgery cannot help you at home we may ask you to call NHS 111 and they will put you in touch with a local service (this may be a face to face appointment with a local healthcare professional or a home visit where necessary).
We may decide that it is not in your best interests or practical for you to be registered in this way. In these circumstances we will advise you to seek to register (or remain registered) with a more local practice. If accepted but your health needs change, we may review your registration to see if it would be more appropriate for you to be registered with a GP practice closer to your home.
If you are completely new to the practice, you will require an appointment with a Partner to assess suitability.
Please enquire at reception for more details.
The practice has recently been advised of an incident whereby a person claiming to be working for GP surgeries in Morpeth was telephoning patients advising they were carrying out a survey. This person enquired about the patients medical conditions and then went on to say they could prescribe a high strength cod liver oil tablet at the cost of 29.99.
Can the practice assure patients that we do not share your medical records or prescribing details with 3rd parties and would never ask anyone to contact patients on behalf of the practice. Although this is alarming, we believe such incidents are generally rare. We would however like to encourage patients that if they do get any such calls, to advise the practice and we will report to NHS Counter Fraud.
We would like to encourage all our patients to use our online service.
In the past it has been possible to order repeat mediciation and also to book certain appointments by using our on line service which is available via this website.
However we now have enabled our system to show you your specific summary care record . If you would like to know more about this facility then please ask at the surgery next time you call in and we will give you the necessary forms to enable you to use this service.
From the 1st December 2014 all GP surgeries have joined the NHS England Friends and Family test. This asks if you would recommend theservice that we provide to your friends and family. Questionnaires are available in surgery and there is a box for collecting responses on the surgery reception desk.
We would be grateful if you would fill in one of these very short questionaires when you are in surgery.
or go straight to our entry on NHS choices click here
You will be invited to respond to the question by choosing one of 5 stars, ranging from 1 star = “extremely unlikely” to 5 stars = “extremely likely”. You will also have the opportunity to explain why you have given your answer. These answers are very useful for us to identify where we need toimprove or praise those who have done well so please answer the follow-up questions if you have time. Your responses are also used by CQC when they inspect us.
Greystoke Surgery currently offers patients’ facilities to book, view, amend, cancel and print appointments online.
Greystoke Surgery currently offers the facility for all patients to order online, view and print a list of their repeat prescriptions or medicines and appliances.
Greystoke Surgery plans to offer patients facilities to view on line, export or print any summary information from their record, relating to medications, allergies, adverse reactions from 31st March 2015, subject to the availability of NHS GP systems and software.
We will publicise and promote our online services to our practice patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group by 31st March 2015.
Drs Ridley, Elphick, Thompson, Glennie and Kurian